The article presents research about the use of genetic algorithms in the analysis of the interrelation among curriculum courses in higher education. The authors used genetic algorithms as a method to analyse the influence that achieved grades in predictors' courses have on achieved grades in dependent courses as well as to observe whether the genetic algorithms can contribute to improving the curriculum. The research was based on a set of data related to the success of students from the Faculty of Information Technologies at the University 'Džemal Bijediae' in Mostar, Bosnia and Herzegovina. The aim was to anticipate students' grades based on the grades they obtained in previous semester's courses. This research should help educational institutions to evaluate the suitability of the sequence of courses within the curriculum in order to enable personalized learning paths, make the teaching processes more efficient, and promote a balanced curriculum. Namely, a good curriculum can attract new students, improve the success rate of enrolled students, and increase the quality and visibility of the institution. Since the genetic algorithm is search techniques for handling complex spaces, we can use it for the research at each stage of the educational process. Analyses of quantitative data using a genetic algorithm can help educational institutions improve the quality of teaching.

The aim of this chapter is to research and present strengths and limitations of social media analytics tools used in the financial sector. Emphasis is on the business point of view that sees the social media analytics as a collection of tools that transform semi-structured and unstructured social data into noteworthy business insight. There are two main aspects of social media analytics: the technology aspect which covers identifying, extracting, and analyzing social media data using sophisticated tools and techniques; and the business aspect which interprets the data findings and aligns them with business goals. Namely, it is simply not enough to have a social media analytics tool; the tool should be strategically aligned to support existing business goals. The chapter offers a framework for easier adoption and implementation of these tools in the financial sector.

This chapter explores the importance of using ICT in education, focusing on the strong potential of ICT's ability to ease the process of inclusion. Namely, ICT could be a particularly valuable tool for people with disabilities; these tools can improve these individuals' quality of life, reduce social exclusion, and increase social participation. Inclusive education involves focusing on the individual needs of learners, helping them to overcome any barriers that may prevent them from reaching their potential. Through the extensive use of ICT in education, it becomes possible to meet the specific needs of different groups of students, including students with special needs. This chapter presents brief analyses of different supportive technologies, such as hardware and software solutions, Web 2.0 technologies, virtual learning environments (VLEs), virtual worlds, and other similar technologies. The chapter will also stress some open issues, including limitations in interactions, communication, and learning.

This article analyses the presence and activity on the field of social media in the countries that belonged to the same state in the past: Bosnia and Herzegovina (BIH), Kosovo, Montenegro, Serbia, the Former Yugoslav Republic of Macedonia – these named as Western Balkan Countries (WBCs) – and, Slovenia and Croatia as EU member states. The authors have analysed the official profiles of the respective countries on social media and calculated the Facebook Assessment Index (FAI) for WBCs, and Croatia and Slovenia as a benchmark. The results show that Twitter and Facebook are the most used social media. In WBCs group, the FAI index could not be calculated for BIH and Serbia, while the other two countries had high index values. Benchmark countries have lower values but they are significantly highlighted by individual sub-indices. The governments of the researched countries mostly publish promotional information about their work. Consequently, they have a relatively small number of friends/followers/subscribers and comments/shares/likes on social media. Therefore, these countries fail to use the full potential of social media to increase visibility and transparency of their work and to ensure communication channel for idea and information exchange between government and citizens, making the public policies design more inclusive and increasing trust between government and citizens. The findings provide an insight into the nature of activity on social media in WBCs. While FAI scores show that WBCs do not lag far behind established benchmarks, the research proves that some of the weights proposed in the literature and used in the calculation of FAI index are too simplified to adequately evaluate posts on the Facebook pages. Hence, this article contributes above all to the awareness regarding further potentials and the interdisciplinary aspects of stately social media usage, in theory and practice alike.

Abstract Background: Social networks allow real-time interaction that enhances a bank’s ability to respond to customers in a timely, intuitive and personalized manner. By using social networks, banks can improve the understanding of their clients and bank’s products they need. Also, banks can enhance relations with clients and strengthen their brand through raising client loyalty. Objectives: The paper explores and analyses the current presence of banks in Bosnia and Herzegovina on social networks. Methods/Approach: The paper studies the presence of 24 banks in Bosnia and Herzegovina on social networks and analyses the basic characteristics of profiles/pages of the banks on the most popular social networks. Results: A half of the banks have their profiles/pages on different social networks (mostly on Facebook and YouTube). They use the profiles/pages mainly for content marketing, i.e. for presenting their business operations. Unfortunately, banks do not encourage interaction with clients, except through likes. Conclusions: The analysis does not show that banks have a systematized and planned appearance on social networks. There is a plenty of room for improvement, and it is necessary primarily to address the interaction between clients and banks through social networks.