Education and employment stakeholders worldwide have increasingly acknowledged the need to teach students soft skills to improve their academic performance and long-term prospects. Soft skills are transferable across jobs and industries and related to personal and social competencies. Their development aims to empower and increase personal growth and learning participation and improve job opportunities. Given their central role in shaping students’ educational experiences, teachers must be well-versed in the value of cultivating soft skills and awareness of the necessity to incorporate their study into various curricular frameworks. As a result, this article investigates whether business schools adequately prepare their students for the soft skills demanded by today’s labor market. Business teachers in Bosnia and Herzegovina were the subjects of the survey. The findings indicate that teachers recognize the value of teaching students soft skills but that current curricula may be strengthened in this area.

There is a generally accepted opinion that young people, born in the era of intensive use of ICT and the Internet, are much better at handling new technologies and using Internet resources than older generations. In support of this claim, it is stated that different digital technologies and the Internet have been a natural environment for these generations since birth. This paper aims to check to what extent the above statements apply to University of Mostar (SUM) students. For this purpose, the authors researched SUM students to determine how they self-assess their knowledge and use of Internet resources. On the other hand, it was necessary to use Internet resources to pass exams in certain subjects. In this paper, the authors compared the results obtained by surveying students with actual exam results. The results of the research suggest that the students have relatively good knowledge and coping skills with the tasks they solve within the individual courses of their studies. However, Insufficient mastery of the Internet and its information is indicated by lower ratings of the ability to evaluate found materials and ratings of the ability to use the advanced functions of the Google search engine.

The rapid development of information technology (IT) both forces and supports the transformation of universities in almost all their operations (strategic planning, budgeting, education, research, quality control, cooperation with business and society, etc.). The paper presents the research results related to the digitalization of different processes at universities – more specifically, teachers’ opinions on the effect of digitalization on different processes. The survey was conducted among the University of Mostar, Bosnia, and Herzegovina (BH) teachers. The authors identified processes at the university and investigated the perceived impact of information technology on them. The findings show that the impact of digitalization is positive on most processes, whereby a strong influence is determined for research projects financed by the Ministry of Education, quality management, teaching, and evaluation of acquired knowledge (examination).