This paper describes basic components and principles for support of the normatively regulated organizational activities. These activities are characterized by precise objective or purpose, participation of actors as role-holders, and norms and rules that govern the performance of these activities. In order to perform normatively regulated activities efficiently and effectively, actors need proper information and documents, but also have to act in accordance to relevant norms and rules. This paper focuses on a particular aspect and modelling of the normatively regulated activities. Particular example of processing claim is described as the formal model. Some aspects of applicability of object view on normatively regulated activities are described as the improvement on the more complex case of procurement activity.

This paper describes basic components and principles for support of the normatively regulated organizational activities. These activities are characterized by precise objective or purpose, participation of actors as role-holders, and norms and rules that govern the performance of these activities. Particular aspect and modelling of the normatively regulated activities are presented. Some aspects of object view on normatively regulated activities are described, with particular case of procurement activity.

This paper describes basic components and principles for support of the normatively regulated organizational activities. These activities are characterized by precise objective or purpose, participation of actors as role-holders, and norms and rules that govern the performance of these activities. Particular aspect and modeling of the normatively regulated activities are presented. Some aspects of object view on normatively regulated activities are described, with particular case of procurement activity.

This paper describes basic concepts of information technology service management and its association with theory of normatively regulated activities. Normatively regulated activities are characterized by precise objective or purpose, participation of actors as role-holders, and norms and rules that govern the performance of these activities. At the same time primary objective of service management is to ensure that the information technology services are aligned to the business needs. Some of similarities and interfaces between these two disciplines are presented. Also an example of incident management in network operation centre is presented as part of service support processes.

This paper describes basic components and functions of the software system for support of the normatively regulated organizational activities. These activities are characterized by precise objective or purpose, participation of actors as roleholders, and norms and rules that govern the performance of these activities. Also, particular aspect and modeling of the normatively regulated activities are presented. They are typically found in insurance companies, banks, courts and many public administrations.

Fuzzy TOPSIS is one of the sensitive methods for multi-criteria decision making (MCDM). This paper presents the possibility of using fuzzy TOPSIS method and fuzzy evaluation framework for the quality of student mobility in the Erasmus programme. The framework estimates the mobility quality by analysing the answers from the final report study of the implemented mobility. The quality analysis is carried out at the level of individual responses, the entire report and the faculties participating in the programme. The numerical example demonstrates the use of frameworks and determination of quality.