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25. 10. 2021.
Machine Learning and Quality of Customer Experience in Leading Telecom Providers of Bosnia and Herzegovina
The Quality of Service (QoS) and the Quality of user Experience (QoE) are measures of the quality of satisfaction with the use of the service. The paper provides a detailed overview of QoS metrics applied by telecom operators in Bosnia and Hercegovina (BiH). Given that currently the focus of research is algorithms based on machine learning, which determine QoE, an overview of previous work in this field is given. The focus of the paper is an overview of activities on measuring QoS and QoE parameters performed by dominant telecom operators from Bosnia and Herzegovina.