Big Data analytics and Artificial Intelligence (AI) technologies have become the focus of recent research due to the large amount of data. Dimensionality reduction techniques are recognized as an important step in these analyses. The multidimensional nature of Quality of Experience (QoE) is based on a set of Influence Factors (IFs) whose dimensionality is preferable to be higher due to better QoE prediction. As a consequence, dimensionality issues occur in QoE prediction models. This paper gives an overview of the used dimensionality reduction technique in QoE modeling and proposes modification and use of Active Subspaces Method (ASM) for dimensionality reduction. Proposed modified ASM (mASM) uses variance/standard deviation as a measure of function variability. A straightforward benefit of proposed modification is the possibility of its application in cases when discrete or categorical IFs are included. Application of modified ASM is not restricted to QoE modeling only. Obtained results show that QoE function is mostly flat for small variations of input IFs which is an additional motive to propose a modification of the standard version of ASM. This study proposes several metrics that can be used to compare different dimensionality reduction approaches. We prove that the percentage of function variability described by an appropriate linear combination(s) of input IFs is always greater or equal to the percentage that corresponds to the selection of input IF(s) when the reduction degree is the same. Thus, the proposed method and metrics are useful when optimizing the number of IFs for QoE prediction and a better understanding of IFs space in terms of QoE.

Information-Communication Technologies (ICTs) are currently used in various fields and there are many amazing inventions that are already present and make communication and life easier for us on a daily basis. The use of ICTs is less represented in the social work institutions. Therefore, this paper presents the implementation of ICTs through the chatbot application for the needs of social work created on the Tidio platform and within the webpage of the Public Institution “Center for Social Work Tešanj”. The application facilitates the work of social workers in collecting information from the users and eases the aid received by the users of social care in terms of faster responses to inquiries during emergencies, such as the COVID-19 pandemic, but also after. For the purpose of this research, an end-user survey was created and conducted with the aim of collecting user opinions on the acceptance and motivation for the use of chatbots in social work institutions. The results showed good acceptance and usage motivation of social work chatbot.

Network traffic recognition serves as a basic condition for network operators to differentiate and prioritize traffic for a number of purposes, from guaranteeing the Quality of Service (QoS), to monitoring safety, as well as monitoring and detecting anomalies. Web Real-Time Communication (WebRTC) is an open-source project that enables real-time audio, video, and text communication among browsers. Since WebRTC does not include any characteristic pattern for semantically based traffic recognition, this paper proposes models for recognizing traffic generated during WebRTC audio and video communication based on statistical characteristics and usage of machine learning in Weka tool. Five classification algorithms have been used for model development, such as Naive Bayes, J48, Random Forest, REP tree, and Bayes Net. The results show that J48 and BayesNet have the best performances in this experimental case of WebRTC traffic recognition. Future work will be focused on comparison of a wide range of machine learning algorithms using a large enough dataset to improve the significance of the results.

The present review paper provides a systematic insight into the studies published so far when it comes to the research on the cost and performance optimisation in the parcel delivery phase. Globalisation, as well as the new trends, such as selling online, directly influences the demands for the delivery of goods. Demand for the delivery of goods proportionally affects the transport prices. A great majority of deliveries is carried out in densely populated urban areas. In terms of costs, the greatest part in the courier organisations costs is observed in the technological phase of parcel delivery, which is at the same time the least efficient. For that reason, significant improvement of performance and cost optimisation in the very delivery phase is a rather challenging field for the researchers. New algorithm-based technologies, innovations in the logistics and outsourcing of individual technological phases are ways by means of which one strives to enhance the delivery efficiency, to improve performance and quality, but also to optimise the costs in the last phase of delivery. The aim of the present paper is to offer a systematic review into the most recent research in the field of technology, innovations and outsourcing models with the aim of reducing the cost and enhancing the productivity and quality in parcel delivery.