Purpose The purpose of this paper is to provide an insight as to how recent trends in virtual reality (VR) have changed the way tourism and hospitality industry communicates their offerings and meets the tourists’ needs. Design/methodology/approach The approach is based on systematic literature review, where the relations between focal concepts are given to analyze potential future developments concerning VR. Findings The paper identifies and analyzes how VR technology affected tourism and hospitality industry through three main touch points – future tourism planning and management, technology-based marketing of tourism destinations and VR potential in changing consumer requirements. These concepts were analyzed to identify changing forces and suggest potential paradigm shifts that tourism and hospitality suppliers and marketers need to consider. These included realistic virtual travel replacements, the importance of interactive experiences and innovation in future tourism systems. Originality/value While there has been increasingly larger number of discussions on how tourists and tourism and hospitality industry have been using information and communication technology recently, there is little evidence of scholars and practitioners applying such methods. This paper used systematic literature review to illustrate means in which VR could be ingrained into tourism and hospitality services to meet the needs of tourists. It suggests that VR can and probably will fundamentally change the way in which tourists’ experiences and requirements are managed entirely.

: This paper investigates the relationship of information communication technology (ICT) and virtual reality (VR), and tourism, or specifically its interrelations and links to tourism sustainability. As a consumer technology, VR is still a relatively new concept, although it has been researched and used in the tourism industry for marketing purposes. The aim is to understand the different aspects of VR and ICTs and potentially link them to sustainability and perspectives on mass tourism, as well as to the potential future developments related to the ability of ICT and tourism to meet the tourists’ needs to a greater extent in the future. By use of the systematic mapping methodology, the insights into these concepts and their relations to each other are provided. The study reveals the evolution and links between the investigated concepts, the existing challenges and solutions, and the remaining gaps. The present findings indicate that VR as a trend in the tourism industry still needs significant work and improvement until it is ready to fully immerse itself into the tourism sector and especially involve itself into the issues concerning tourism and the potential of sustainability concept within the industry. Many of the concerns and conflicts still exist, but the potential of its right implementation is enormous.