It is hard to imagine everyday life in recent times without access to a wide spectrum of various services and applications delivered via the Web, especially in the mobile environment. Additionally, it is important today to satisfy end user needs, i.e., improve their Quality of Experience (QoE), taking into account that many factors, characteristic for different categories of Web, influence user’s mobile Web QoE. Therefore, this paper provides the categorization of the Web and focuses on the identification of the most and least influential factors in general according to examined user opinions in the context of browsing Web sites via mobile devices, and all for the successful management of QoE in mobile Web context.

The Internet and information communication technologies (ICT) became the most important components in everyday life, given the fact that they have altered the behaviour patterns and in many aspects made our lives simpler. Upcoming Internet of Things (IoT) will additionally have a positive influence on our Quality of Life (QoL). However, even now, the society is extremely vulnerable to disturbances that may affect the functioning of the Internet and ICT systems, and thereby jeopardise the reliability and security of the information they contain. The situation becomes even more complicated when IoT takes effect and cyber threats exceed the perimeter of information security and include physical security, existence and health. The world has shyly started to raise questions and perceive problems regarding the IoT, QoL and security issues that it will bring to the cyber space in order to find the appropriate solutions in time. Bosnia and Herzegovina, as well as any other modern country, needs to take place in these processes and newly opened research fields. This paper gives an overview of Bosnia and Herzegovina’s existing cybersecurity infrastructure and capacities in terms of legislation, security management structure, corresponding cybersecurity units, as well as their cooperation and qualification level. On that basis it is concluded that cybersecurity is not among the priorities in Bosnia and Herzegovina. The country “offers” problems for adequate and generally accepted solutions in the cybersecurity domain and needs to work on its readiness to contribute to the safety of IoT and cyber space, and consequently improving citizens’ QoL.

With the move towards converged all-IP wireless network environments, managing end-user Quality of Experience (QoE) poses a challenging task, aimed at meeting high user expectations and requirements regarding reliable and cost-effective communication, access to any service, anytime and anywhere, and across multiple operator domains. In this paper, we give a survey of state-of-the-art research activities addressing the field of QoE management, focusing in particular on the domain of wireless networks and addressing three management aspects: QoE modeling, monitoring and measurement, and adaptation and optimization. Furthermore, we identify and discuss the key aspects and challenges that need to be considered when conducting research in this area.