Human resources play a significant role in a company as human capital affects the company´s success and competitiveness. Effective HR management helps the company achieve its goals. Key HR activities in acquiring human capital are recruitment, training, and retention of employees. Finding the right employees is of great importance to a company and this process should be fast and efficient. E-recruitment, as an ICT-based process, can increase the efficiency of the recruitment process and HRM. Bosnia and Herzegovina (B&H) is struggling with strong migration processes, mostly the workforce since numerous youth and families are migrating to Europe. This affects the ability of companies to find new employees, retain existing employees and attract talented ones. The main aim of this paper is to investigate to what extent the companies in B&H use e-recruitment and how it affects the overall effectiveness of the HR management process. The paper is based on survey research conducted among 100 medium and large companies with developed HR departments in B&H. The results indicate that the companies are aware of the importance of HR for the company´s success, they are aware of technological advances and the impact of ICT on the HRM processes, but they still do not rely only on e-recruitment in acquiring new talents and employees. However, the results also indicate that the e-recruitment process leads to the time and cost efficiency of the HR recruitment process.

Knowledge and effective knowledge management are critical sources of sustainable competitive advantage. Literature reveals that knowledge management positively impacts the overall company performance. For this reason, many companies strive to improve their knowledge management capabilities to enhance their organizational performance. Many studies have confirmed the direct positive influence that knowledge management resources and capabilities can have on corporate financial performance. This paper’s research focuses on evaluating the impact of knowledge management capability on the financial performance of a company sample from Bosnia and Herzegovina in sectors with high levels of knowledge. Research findings revealed a positive relationship between knowledge management capabilities and financial performance, specifically between knowledge creation and application and the financial performance of companies.

: Technological development and ICT have been recognized as one of the main factors of changes in business and enterprise management. The impact of ICT in tourism has been recognised as one of the main drivers changes in the past several years. This chapters seeks to provide insight into influence of ICT on tourism and impact of ICT utilization on operations in hotels. The chapter is based on research which has been conducted among hotels and hotel managers in Bosnia and Herzegovina aiming to determine the level of ICT utilization and its impact on hotel operations and performance. The results indicate that ICT has contributed to changes in behaviour of guests as well as operations in hotels and their business performance.

Abstract Modern companies’ business environments have become increasingly complex, dynamic, and uncertain as a consequence of globalization and the rapid development of information communications technology. Companies are urged to increase their flexibility in order to keep their competitiveness in the global market. The affirmation of intrapreneurship becomes one of the basic ways for achieving higher adaptability and competitiveness of large companies in the modern business environment. In this context, the choice of an organizational solution that improves the development of entrepreneurial orientation and increases employee entrepreneurship and innovativeness becomes an important task for large companies. Research studies and business practices have indicated that various types of modern organizational forms enable the development of intrapreneurship. Therefore, the main aim of this paper is to identify dominant characteristics of organizational solutions and analyse their influence on the development of intrapreneurship in large companies in Bosnia and Herzegovina (BiH). The research results indicate that current organizational characteristics are not favourable for the development of intrapreneurship in large BiH companies and that improvement is necessary in order to create an enabling environment for intrapreneurship and innovativeness. Based on these findings, recommendations for appropriate organizational changes are presented that might result in a more intensive development of intrapreneurship in large BiH companies.