: Introduction Th e concept of the quality of healthcare services is constantly evolving and transforming depending on the interest in it and the level of involvement of medical sta ff and patients. Aim To assess patient satisfaction with the quality of health services in private practice condition. Methods 105 (n=105) subjects participated in the study, and it was conducted by an anonymous survey of the clinic which o ff ers medical services, tests, and diagnostic procedures in the fi elds of gynecology, internal medicine, surgery, radiology, urology, and neurology. Th e research was conducted among patients who used the health services of a private practice institution from January to September 2022. Th e patient questionnaire consisted of 14 questions. Five questions related to identifying the sociodemographic characteristics of the respondents, and 9 questions were research questions of the Lickert type. For this purpose, the standardized Laschinger HCAHPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ) questionnaire on patient satisfaction with the quality of healthcare services was used. Di ff erences in numerical variables were tested by Student’s t-test or analysis of variance (ANOVA). All P values are two-sided (p<0.05). Th e statistical program MedCalc Statistical Software version 18.2.1 was used for statistical analysis. Results Th e research was conducted on 105 patients, 28% of whom were male and 72% female. Most patients were in the age group of 61 to 70 years (30%). Patients are satis fi ed with the quality of healthcare services. Th e highest average score for reception and waiting time (4.9), the lowest score for being informed about upcoming interventions and treatments and professional approach (4.68). Conclusion Patients show a high degree of satisfaction with the general services provided.

Purpose: The goal is to research how tourism companies encourage organizational creativity and thus gain a competitive advantage. The aim of this paper is to answer the question of whether the competitive advantage of tourism companies in Bosnia and Herzegovina can be improved by encouraging organizational creativity. Approach/ Methodology/ Design: For collecting data, a survey questionnaire was developed. The survey questionnaire was distributed electronically to tourism enterprises in Bosnia and Herzegovina. An econometric analysis is employed in order to prove the positive correlation between creativity and competitive advantage of tourism companies in Bosnia and Herzegovina. Findings: The results of the research showed that in order to achieve a competitive advantage, companies can manage creativity by encouraging: individual creativity whose existence is conditioned by the ability to think creatively, intellectual capacity, motivation and freedom of decision of employees. Based on the obtained research results, team creativity can be realized when employees develop a tendency to share knowledge, have confidence in the team, and that the organization ensures a free flow of information. Practical Implication: A model of creativity and innovation is proposed in this study. Based on the results of the study, the model could be applied to other transition countries in the region. Originality/Value: A special contribution of the paper is the model of integrative creativity to tourist companies.

The interdependence of corporate governance and organizational culture has always existed. Corporate governance is present in large organizations, which we call joint stock companies in BiH. The organization’s workflow, dividend payments, and day-to-day operations are monitored by people in charge of corporate governance. On the other hand, within each organization, and so on the corporations, a certain organizational culture is introduced, which is specific, and it is essentially known only by employees of a certain company. How much the real impact of organizational culture on corporate governance in BiH companies will be seen in the paper that follows. Corporative management is a form of governance that is characteristical for corporations, or for joint stock companies. Corporate governance, as a set of mechanisms by one corporation, grows and develops on the market, is of fundamental importance to developed countries of the world (United States - US, United Kingdom - UK, Germany, Canada, France and Japan). In the case of lower organizational forms of companies, capital owners often also make their management-management structure. The corporation represents such an organizational form of companies where there is a large number of capital owners whose ability to manage such an entity is insufficient, so they are required to engage professionally competent experts outside the business community (managers) to which they delegate the right to manage and manage. Organizational culture is a special form of culture that includes certain customs, attitudes, values, traditions and rituals. Organizational culture encompasses a system of ideas and concepts, customs, traditions, procedures and habits for acting in special macroeconomics. Organizational culture is a set of values, norms and beliefs.

In modern, turbulent and unstable times, the most important resource for companies are people. People are going to help for all the changes happen, they will adjust the technology, optimize production, calculate wages and ultimately bring profit to the company. It is certain that a new, neoliberal economy brings new business trends, but what is certain is that, just like people, organizations differ from one another. In 1979, Henry Mintzberg talked about a number of different - basic types of organization, such as: mechanical, entrepreneurial, professional and innovative organization. Each of these organizations has its own characteristics, a specific type of management, a specific system of control and leadership. Each has "something" that makes it different from the rest. If organizations change, as well as socio-political systems, over time, then certainly there is a need for change of an integral part of the organization - human potential. In modern times, looking at this function is not the same as before, this function experiences transformation, becomes dominant, that is, it becomes the focus of the managers themselves. This is the time of the Fourth industrial revolution. There is a change of technology, which in the last 200 years could not be assumed that will happen. There are changes in the world economy, and every turn that is happening in the world, due to the process of globalization, can have an impact on every small or medium enterprise in any country in the world. In such a time, the role of human resources becomes even more significant, even more valuable for businesses and their managers. The focus of the research is precisely the need to transform the function of human resources in each of the above basic types of organization, that is, in different organizational configurations. More specifically, it is interesting to examine and investigate how functions such as: a strategic partner, an administrative expert, a change agent, and employee representatives are important in each of these different basic types of organization. These functions have their own meaning, importance, and value in the process of human resources management. In addition, it is also important to examine management support in this context, as well as managers at high, medium and low levels, as well as human resources managers. The survey will show which managers provide the greatest support to employees in the process of their promotion. Has the relationship of managers and employees changed over time, and if so, how and in which way? Also, the paper will examine the division of labor into different types of organizations, and the way of career advancement. How much time is needed for career advancement in an innovative organization, professional, machine, and whether it is more or less time compared to an entrepreneurial organization, is just one of the questions that will be answered in the work. All of the above will be described in the course of work, and the research will be carried out on enterprises in Bosnia and Herzegovina, at various basic organizations in Bosnia and Herzegovina.