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2014.
NEEDS ANALYSIS OF ENTERPRISES IN BOSNIA AND HERZEGOVINA FROM THE ASPECT OF QMS
This paper presents the status of certification of Quality Management Systems (QMS) in enterprises in Bosnia and Herzegovina. The paper also gives basic information about supporting national and international programs providing support for QMS certification. The research was conducted in two parts: 2009 and 2014. The questionnaires covered business decisions, reasons for the continuation of business decisions, obstacles to establishing business decisions and activities of organizations for the provision of permanent improvements.