Plenary lecture 2: how to model software generator for information system in order to support normative organizational activities

This session will describe concept of normatively regulated activities and their basic concept. Normatively regulated activities are characterized by precise objective or purpose, participation of actors as role-holders, and norms and rules that govern the performance of these activities. They are typically found in insurance companies, banks, courts and many public administrations. In order to perform normatively regulated activities efficiently and effectively, actors need proper information and documents, but also have to act in accordance with relevant norms and rules. The performance of activities in accordance with norms and rules makes them normatively or legally correct and vice versa. Therefore, computerized support for this class of activities should also include, besides information processing and dissemination, support for taking actions in accord with applicable norms and rules. The main goal of the software systems in support of normatively regulated activities is increased efficiency and effectiveness, but also increased consistency in interpretation and application of norms and rules, and thus increased legitimacy of their performance. Aspects of the normatively regulated organizational activities and approach to make model of normatively regulated activities, which are bases for building software systems to support their performance, are also described. Some aspects of object view on normatively regulated activities will be described, with particular case of procurement activity and IT service management.