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2003.
THE IMPACT OF ICT ON KNOWLEDGE INTENSIVE SERVICES : AN AUSTRALIAN EXPERIENCE
This paper reports on the impact of ICT in general, and the Internet in particular, on the Business and Professional Services Industry in Australia. It illustrates some different ways in which modern Information and Communication Technologies, especially the Internet are used to access markets, build networks and share information. Examples from banking, telecommunication, architecture, legal, marketing, and accounting are used to illustrate the report. Finally, main issues and challenges for the future are identified.