Organizational change management in enterprises in Bosnia and Herzegovina

The implementation of organizational changes is necessary for survival and development of enterprises, and especially if changes occur in a time of crisis. It is necessary to make the right decisions at the right time in order to implement properly the changes. However, in order to make it possible it is required to continuously, and a quality manner analyze a large number of internal/external factors that directly and/or indirectly "force" an organization to changes. Only in this way the enterprise can achieve a continuous and high quality business operation in all conditions. The aim of this research is to investigate how organizational changes are being managed in enterprises in Bosnia and Herzegovina, or more specifically to find out how much enterprises are open to changes; how changes are planned, implemented and controlled; which factors are most susceptible to changes - strategy, structure, technology, style of leadership, organizational culture, human resources or something else; what are the objectives of changes and are they rational; do employees participate in the process of planning, implementation and control of changes and are they being informed objectively. The empirical research has been conducted in the period from March to June 2010 in the enterprises from Bosnia and Herzegovina. The original questionnaire was used with questions relating to characteristics of enterprise and organizational change management. The results of conducted research are uneven, from enterprises that are open to any changes and coping with them appropriately, to those who do not think about the changes ahead and do not know how to deal with them appropriately. In order to change the situation it is necessary to intensify education on the importance of changes and necessity of their implementation, not only of managers but also all those on which depends the success of implementation of organizational changes.