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2009.
QUALITY SYSTEM ROLE IN B&H TOURISM DEVELOPMENT
In modern business correspondingly in tourism as well, exists the stauning competition that moves market requisits constantously quality management techniques are getting more and more important. Quality has become crucial surviving factor and competitiveness and profitability must. Surely if quality is to be steadily improved major influential business performance factors have to be obeyed. Practically mostly nothing can be left on its own. Correspondingly it foresees the necessity of Total Quality Management, TQM).