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20. 5. 2024.
Automated Real Estate Chatbot
Fully automated chatbots are increasingly being applied in the real-estate industry. Although, they are not completely able replace interaction between the real-estate agents, they can automate customer support, save human resources for qualitative tasks, accelerate operations, and improve business branding. In this paper, a chatbot for real-estate is developed. The chatbot is able to engage clients in meaningful conversations in real-time. It provides a 24/7 service and effectively reduces administrative costs. The architecture and infrastructure overview are presented. The rule matching algorithm is presented and discussed in detail.