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Julia S. J. Yeo, A. Aurum, M. Handzic, P. Parkin
13 3. 12. 2002.

When technology is mandatory-factors influencing users satisfaction

One commonly acknowledged factor in the successful implementation of any application or information system is user satisfaction. This paper studied users' judgments on a new technology in an educational context. This study found that, while perceived usefulness and perceived ease of use each had a positive correlation with user satisfaction, there are likely to be additional factors that contribute to user satisfaction.


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