The Lifecycle of Social Robots: Obsolescence and Values in Repair
This paper introduces a "lifecycle perspective" on social robot design and human-robot interaction, and explores the practices of maintenance, repair, and letting go of social robots. Drawing on interviews with robot owners and representatives of robot development and repair companies, we argue that these previously disregarded aspects of everyday use provide a context for negotiating the social value and meaning of interactions with robots. We discuss owner concerns about robot obsolescence, as well as company support for long term human-robot interaction through repair, reuse, and giving owners closure in letting go of robots they can no longer use. Our work expands the purview of HRI study and design beyond the common focus on initial design and adoption and to perceptions and practices that can foster more enduring relationships with social robots, support sustainability in robot design, and address owners’ emotional attachment to robots.