Quality of Services Provided for COVID-19 Disease in the Primary Health Care of Canton Sarajevo

Introduction: Quality health services is a priority in thehealth system. However, after the outbreak of the COVID-19 pandemic, the goals of the health system had tobe adapted to the changed circumstances, in order tomeet the health needs of patients and the expectationsof health workers related to ensuring safe working conditionsin a crisis.Aim: To examine the attitudes and opinions of patientson the quality of services provided during treatment forthe infection of COVID-19Research material and methods: The study includedpatients aged 18 and over at the Sarajevo Canton HealthCenter who were infected with the COVID-19 virus in thesecond (autumn 2020) and third (spring 2021) waves ofthe pandemic and who used primary health care servicesduring their treatment. To conduct the research, we surveyed a total of 524 patients in the period from15 September 2022 – 30 November 2022.Results: By the recommendations of the Crisis Staff ofthe Ministry of Health and the rules of the profession,the majority of respondents contacted the doctor onthe third day after the onset of symptoms, 193 of them(36.8%). During the second and third wave, the majorityof patients, 287 (54.8%) believed that there were nohealth workers during that period who did not behaveprofessionally during the treatment. During treatmentand visits to healthcare institutions, 72 (13.7%) patientsfelt that they always felt that healthcare professionalstreated them differently. During treatment for COVID-19, 78 (14.89%) patients believed that there werealways enough health workers during their treatment.Conclusion: a large number of respondents think thatthe healthcare professionals treated them professionallyduring the treatment, and that they had enough informationabout the situation, and that they acted in accordancewith the instructions published by the profession.