Advantages of the new ITIL V3 model in the implementation of the IMS system
ITIL is the most popular methodology for the management of IT services. ITIL in version 3 is created in 2007 but the last update of this version is created in 2011. This paper describes differences between these 2 versions in the implementation of the IP Multimedia Subsystem (IMS system) in one Telecom Operator in Bosnia and Herzegovina. The aim is to see how much is better ITIL V3 from 2011 than the ITIL V3 from 2007. The result of the paper is also a set of suggestions for the future ITIL V3 improvement. The paper has a scientific value because it introduces a new ITIL V3 model into telecommunication industry and describes advantages of a new model compared to the old model.